About Us
Tenacity Locks Ltd is a Kenyan-based company that specializes in the supply of door locks, padlocks, door closers, door hinges, door stops, door pullers and other door accessories.
Formerly a general hardware store popularly known as S.K Hardware, the business was incorporated into Tenacity Locks Ltd in November 2012 with the major aim of seeking to bridge the information and intermediary gap that exists in the market between end-users and suppliers of locks and other door accessories.
In the past, the end-users looking for locks and other door accessories have had to do so from the traditional general hardware stores leading to compromised security and wrong installations. This is due to lack of enough technical know-how by general hardware store assistants whose sole aim is to make a sale.
However, based on our experiences as locksmiths over the years even when we were operating as a general hardware, we have been able to accumulate a wide base of knowledge which we use to guide our customers on the best type of lock to purchase depending on the prevailing conditions. We endeavor to meet and surpass customer expectations by not only offering quality products and services but also through the provision of free valuable and/or priceless information and knowledge to our customers at all times.
Mission
To provide utmost security and peace of mind to our clients through high-security locking systems
Vision
To be the leading direct importers/manufacturers and distributors of high-security locks and door solutions in East Africa by the end of year 2018.
Core Values
- Customer Intimacy (Quality Relationships): We endeavor to maintain quality and meaningful relationships with our customers based on excellent and exceptional customer service that sets us apart from our competitors As Mahatma Gandhi once famously said: “ A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. ”
- Our exceptional attitude to customer service
- Our exceptional attitude to customer service
- Remarkable service delivery: We are determined to provide our customers with remarkable and high-satisfactory services through efficient and effective execution of our services.
- Specialization: We believe that specialization plays a far more important role in achieving distinction than generalization. It is through this powerful belief that we have managed to provide our clients with a range high quality products and services which meet and surpass their expectations.
- Kaizen (Continuous improvement and growth): In our quest to keep up with our resolution of providing the most timely and reliable information to our customers as we provide them with new and innovative locking systems, we remain determined to embrace the culture of continuous improvement and steady growth.